Customer service is everything you do to keep your customers happy. Repeat business is when a customer buys from the same company over and over. Pay close attention to customers, they can be worth more than $25,000 in sales in their lifetime. When a customer gets angry, use your self control and stay polite. You don't want that customer to go away unhappy and influence others. always acknowledge complaints, don't overreact to complaints, always tell the truth about your negative aspect, you gain a customers trust if you tell the truth. A successful business is made off of repeat customers. Your customer service must reinforce your marketing. To help you become a better entrepreneur, have the customer take a survey on how you did, offer a discount for the inconvenience. Collect a database of customers to send opportunities to them and you. Stay in touch with your customers, they will become more loyal to your business.
Critical Thinking
1) It would be better to have 25 loyal customers because you would get more coming back.
2) What is your name? What is your Email address? What do you think about our service? What can we do to make it better? Will you come back?
3) I like the customer service of Jamba juice. They always talk to us and seem to be really cool. They can improve their customer service by having more than 1 person doing all the work.
4) Get to know them; greet them; have them remember our name; talk to them by name; Get their information.
Key Concepts
1) His rule states that every person knows 250 people.He also states that every 50 people there are 2 that are left unhappy, and those 2 end up influencing more than 5000 people.
2) Customer service is free marketing because if they treat the customer right they will influence others to buy your product.
3) 1- It will bring in more customers. 2- It will allow you to sell more things 3- you will build a relationship with your loyal customers.
Vocabulary Customer Service- Everything you do to keep your customers happy. Repeat Business- Customers who buy from the company over and over.
Customer service is everything you do to keep your customers happy. Repeat business is when a customer buys from the same company over and over. Pay close attention to customers, they can be worth more than $25,000 in sales in their lifetime. When a customer gets angry, use your self control and stay polite. You don't want that customer to go away unhappy and influence others. always acknowledge complaints, don't overreact to complaints, always tell the truth about your negative aspect, you gain a customers trust if you tell the truth. A successful business is made off of repeat customers. Your customer service must reinforce your marketing. To help you become a better entrepreneur, have the customer take a survey on how you did, offer a discount for the inconvenience. Collect a database of customers to send opportunities to them and you. Stay in touch with your customers, they will become more loyal to your business.
Critical Thinking
1) It would be better to have 25 loyal customers because you would get more coming back.
2) What is your name? What is your Email address? What do you think about our service? What can we do to make it better? Will you come back?
3) I like the customer service of Jamba juice. They always talk to us and seem to be really cool. They can improve their customer service by having more than 1 person doing all the work.
4) Get to know them; greet them; have them remember our name; talk to them by name; Get their information.
Key Concepts
1) His rule states that every person knows 250 people.He also states that every 50 people there are 2 that are left unhappy, and those 2 end up influencing more than 5000 people.
2) Customer service is free marketing because if they treat the customer right they will influence others to buy your product.
3) 1- It will bring in more customers. 2- It will allow you to sell more things 3- you will build a relationship with your loyal customers.
Vocabulary
Customer Service- Everything you do to keep your customers happy.
Repeat Business- Customers who buy from the company over and over.